According to Shamayun Miah, leaders must empathise with their employees to establish a cohesive and effective work environment.  Shamayun is a management consulting executive, he has worked in the technology industry for twenty years, supporting his clients’ journey to digital, automation, cloud, and artificial intelligence.  

Empathetic leaders recognise that many individuals learn in different ways. It’s critical to deliver knowledge in the formats they prefer. Workers may exchange ideas and provide new solutions more effectively in a collaborative work setting. Meetings that are entertaining, innovative, and foster meaningful debate are one method to attain this aim.

The full article can be found here – LinkBelow is a machine generated summary of the article.  

An empathetic leader can offer a degree of feedback to people. Leaders may also instil a feeling of purpose in their staff by discussing the vision and goals of the company. Workers will be more inclined to put in extra effort if they feel understood and supported by their bosses, according to Shamayun Miah. 

Shamayun Miah was kind enough to respond to some of our questions in this interview. 

  1. What are the advantages of empathic behaviour in the workplace?

There are numerous advantages to having an empathic leader in the workplace. Empathy enables leaders to gain a better understanding of their workforce. This knowledge leads to a more collaborative work atmosphere where employees can share ideas and provide solutions. It also enables executives to give constructive feedback to staff, allowing them to grow and develop their skills to support the company growth.

Employees are more inclined to trust and respect managers who demonstrate that they care about employee well-being. That results in increased productivity and a boost in morale.

To establish a high performing work environment, leaders must be compassionate and understand their employees. That is especially critical for startups and businesses in the early phases of development.

  1. Is empathy something that we can learn at the workplace, in your opinion? Is it necessary for someone to be born with it?

Empathy is not a personality trait that only a few people have. Anyone willing to put in the effort and dedication required to improve this skill can do so. Recognise how your activities affect others as the first stage in the process. When dealing with others, it’s equally crucial to be patient and understanding.

Leaders must be willing to listen and grasp the viewpoints of others. You can show empathy in different ways, including words and nonverbal communication strategies like facial expressions and gestures. When dealing with others, it’s equally crucial to be patient and understanding.

  1. Can you share some real-life examples of empathy?

Leaders can demonstrate empathy for their staff in several ways, including listening without expressing judgment or criticism.

  • Assisting during challenging times
  • Positively reacting to new ideas and recommendations
  • Always welcome their ideas and suggestions.

Leaders must be consistent in their behaviour and show compassion in all scenarios. Workers will be encouraged and motivated to stay in the company if their bosses are compassionate and empathetic.

  1. Shamayun, what steps can a leader take to increase their abilities to manage and lead others?

To become more empathic toward their employees, leader might adopt these tactics. 

  • Being aware of the issues that their employees might be facing. They should express sympathy and offer assistance.
  • Provide honest feedback to your employees and never condemn them.
  • Try to engage with them on a personal level.
  • Avoid making unfavourable remarks. Instead, motivate them to achieve their goals by using inspiring words.
  • Be considerate of your workers feelings.
  • Understand your team’s strengths and shortcomings. Assign responsibilities to the proper individuals and adequate support.


Good leaders know how to empathise with employees to create strong connections between its employees and the organisation. An employer should understand what motivates employees at various levels. That is how they would attain mutual success.